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SCADA Network Operator

 

Job Title :

Network Operator - Denver

Department :

Ops

Reports to :

Operations Supervisor


DESCRIPTION
:

The purpose of the Network Operator role is to provide our customers with a primary contact point, as well as basic troubleshooting to resolve the customer’s issues quickly, providing the best possible Customer Support. This role is subject to a 3-month rotating schedule that may cover days, swings, graves and/or weekends.

PRIMARY DUTIES & RESPONSIBILITIES:

  • Proactive problem reporting in a 24/7 Satellite Network Environment
  • Monitor connectivity with over 2400 Vsats in the field
  • Investigate issues reported by the customer in an efficient and timely manner
  • Locate and reports faults via Network Management Systems
  • Create and update problem tickets within a data base/ticketing system
  • Commission equipment with field technicians
  • Responsible for troubleshooting with technicians in the field using web base programs and remote desktop software
  • Responsible for resolving issues with 3rd party vendors

QUALIFICATIONS:

Education, Knowledge, Skills & Abilities:

  • Willing to work off shifts in a 24/7 environment
  • Good verbal and written communication
  • Able to handle multiple incoming calls and emails
  • Ability to prioritize and manage multiple tasks
  • Basic computer/networking knowledge
  • Service Now experience a plus
  • MS Office program familiarity

PHYSICAL REQUIREMENTS:

Working conditions are normal for an office environment. Work may require occasional overnight travel and weekend and/or evening work.

Description: This position requires a moderate amount of stamina with the ability to perform the above essential job functions and within timetables.  Some overtime work will be required.

Lifting: The employee must be able to lift up to 5 lbs. frequently and up to 25 lbs. occasionally for short durations.

Carrying: The employee must be able to carry up to 5 lbs. frequently and up to 25 lbs. occasionally for short distances.

Pushing/Pulling: The employee must be able to push/pull up to 5 lbs. frequently and up to 25 lbs. occasionally usually from desk level to floor or floor to desk level.

Other Physical Requirements: Upper extremity usage, motor coordination, range of motion, vision, hearing and balance should be in a range to safely preclude the harm or injury to the employee in this position or the harm or injury to other employees.

Environmental Considerations: The employee will in most cases work in a central air-conditioned building; however, may be exposed to dust, fumes or gases and to changes of weather when exposed to outdoors at job sites or other locations.

Personal Characteristics:

  1. Optimistic attitude
  2. Communicate effectively
  3. Professional and ethical behavior
  4. Problem solver
  5. Self-motivated
  6. Good listener
  7. Must manage time efficiently and effectively

The job duties listed in this job description may not be inclusive of all requirements of this position. Other duties may be assigned by your supervisor and/or manager.

The above statements are intended to describe the essential functions and related requirements of persons assigned to this job.  They are not intended as exhaustive list of all job duties, responsibilities and requirements.

RigNet Inc. and its subsidiaries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, RigNet Inc. and its subsidiaries complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

RigNet, Inc. is an Equal Opportunity Employer. All associates and applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.

Accommodations: All interested and qualified persons should use our online career tools to review and apply for employment opportunities. If you have a disability and require special accommodations to access this site, please call +1-281-674-0100

Agency resumes or solicitation of service will not be considered for these opportunities. RigNet, Inc. has approved recruitment vendors in place and all vendors must have a current signed and agreed contract in place prior to submission of any resumes. RigNet does not accept unsolicited resumes from any source other than directly from candidates and will not pay a fee for any unsolicited resumes. 

 

RigNet is a registered trademark of RigNet, Inc.