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Operational Support

Job Title:            Operational Support

Department:        Operations

Reports To:         Field Operations Manager


DESCRIPTION:Operational Support is responsible for supporting the operational teams with a focus on documentation for dispatching field resources, entering sales order information and tracking of key metrics and KPIs.

PRIMARY DUTIES AND RESPONSIBILITIES
(but not limited to):

  • Create and maintain Customer Jobs and Sales orders in SAP (Revenue Super User).
  • Prepare billing for managed services and provide necessary backup for the Accounting department.
  • Monitoring contracts (rates, dates etc.) and provide support to the sales team.
  • Create all sales orders for managed services to generate invoicing for customers; process all FWTs.
  • Maintain relevant quality procedures on behalf of the department in conjunction with the QA Manager.
  • Interfaces effectively with customers, both internal and external.
  • Accurately file manually and electronically all relevant files as per business policy and procedures.
  • Responsibility for capturing all costs including all materials, Field Techs and subcontractors that need to be invoiced to customer.
  • Responsible for revenue assurance to validate all requests for RSU and ensure it matches all commercials contracts.
  • Have a flexible approach to business support to ensure deadlines are achieved.
  • Maintain all required metrics and KPIs for the field operations team to report out monthly statistics and customer satisfaction.

 

SECONDARY DUTIES AND RESPONSIBILITIES (but not limited to):

Back up as Office Admin/Travel Coordinator (during vacations) with following duties:

  • Responsible for travel arrangements such as hotels, flights etc. for all staff 
  • Responsible to monitor expiry dates of VISA/work permits/work certifications.
  • Coordinate with external and internal resources to obtain new permits and renewals.
  • Main liaison with travel agents, building management, training centers and suppliers of office related
    items such as stationary, printers, pantry etc.
  • Monitor stock levels of stationary, pantry and other office related items and order when required.
  • Monitor and document staff’s vacation, sick days and overtime.
  • Responsible to arrange/coordinate lunch, dinners, and any corporate events.
  • Responsible to collect and distribute daily mail

Please Note - Only citizens and PR applicants will be considered.​

  

QUALIFICATIONS:

Education, Knowledge, Skills, and Abilities:

  • Educated to standard grade level should have a minimum of 2 years’ experience within a busy office environment.
  • An organized person who is very much part of the team, will be friendly and approachable by all departments as well as customers.
  • PC Literacy is essential as well as a good grasp of English.
  • Should be able to work alone or as part of the team and be able to cope under pressure from time to time.
  • Flexibility is important as at times when workload is high there may be a requirement for extended hours or even weekend work.

RigNet, Inc. is an Equal Opportunity Employer. All associates and applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.

Accommodations: All interested and qualified persons should use our online career tools to review and apply for employment opportunities. If you have a disability and require special accommodations to access this site, please call +1-281-674-0100

Agency resumes or solicitation of service will not be considered for these opportunities. RigNet, Inc. has approved recruitment vendors in place and all vendors must have a current signed and agreed contract in place prior to submission of any resumes. RigNet does not accept unsolicited resumes from any source other than directly from candidates and will not pay a fee for any unsolicited resumes. 

 

RigNet is a registered trademark of RigNet, Inc.